Sales Service and Dealer Distribution
JSEDM distributes its products globally to meet the diverse needs of customers in different countries and provides repair and after-sales service for customers in worldwide. JSEDM collaborates with dealers in various countries to handle immediate situations and fulfill repair needs. For customers without a local dealer or those who prefer direct support from the manufacturer, JSEDM offers online support, customers can inquire about machine issues via email or the inquiry form on the website. JSEDM Service Team will respond directly through e-mail to have a better understanding about the issue and provide solution.
To overcome time differences and the inconvenience of emailing back and forth, JSEDM Service Team also offers online video repair services, scheduling time based on customer's convenience to deliver the most efficient solution.
JSEDM Wire Cut and Electrical Discharge Machine Production Line
The JSEDM factory is divided into two production and testing areas based on different machine types. Each area is equipped with air conditioning to control the temperature, ensuring stable production quality and optimal testing results. When customers request for testing or need solution for occurring issues, JSEDM Service Team performs test cutting and processing in the corresponding area. Service Team set parameters according to the customer's environment to simulate actual conditions and records instructional and maintenance videos based on the situation, allowing customers to follow step-by-step operations and to overcome language barriers.
JSEDM Wire Cut and EDM Production Line
JSEDM International Repair and Service Locations
JSEDM has repair and service locations all over the world, with the highest density in the Asia region, including countries such as India, Vietnam, Thailand, Indonesia, and others.
For countries without local dealers, JSEDM first seeks assistance from dealers in neighboring countries for repair support. If further assistance is needed, JSEDM also offers online repair services. By describing the issue and providing relevant information, the service team can offer the fastest and most effective repair solutions based on the situation.
JSEDM After-Sales Service Support
JSEDM online service will be perform as follow:
1. Customer provide Machine Model, Machine Serial Number, and Purchase Date.
2. Customer provide photos or videos of the machine and the issue occured.
3. JSEDM Service Team will then sort the issue based on the description, issues will generally be divided into:
- Machine troubleshooting
- Provision of machine-related information
- Assistance with processing parameter settings
4. Respond to the customer by assigning the task to the responsible department based on the issue.
JSEDM Service Process